T'sara Vandercross (tsara) wrote,
T'sara Vandercross

GenCon's Sorry For The Screw Up

Gen Con Saturday Refund Announcement
An Open Apology From the Gen Con Staff and Saturday Refund Announcement

First and foremost, the Gen Con Team would like to thank everyone who
came out and supported our first year in Indianapolis. The Gen Con
Indianapolis 2003 convention held on July 24-27 was a huge success in
many ways, attracting a record-breaking attendance, hosting over 3,600
gaming events, featuring a star-studded celebrity line-up, and the
largest collection of games exhibitors ever brought under one roof in
the history of the hobby games industry.

Unfortunately the convention's success was undermined by intolerably
long lines, especially on Saturday. This particularly frustrated
attendees who only had time to come to Gen Con for Saturday. Many of the
Saturday only crowd spent a disproportionate amount of their time in
line, missing out in opportunities to shop, secure celebrity autographs,
attend seminars-or play games! Long lines are generally a part of a
large-scale show such as Gen Con, and one of the ways we hope to counter
your wait on site is by offering pre-registration. Pre-registration
enables you to buy your badge through our website (www.gencon.com) and
have your badge mailed to you before the show starts. We are also
looking at other means of pre-registration to help ease the line

While we at Gen Con understand the problems that went wrong with our
systems and will fix them, we feel strongly that we need to do something
more than just a promise to do better next time, especially for the
Saturday-only attendees who suffered the worst. Therefore, we are
announcing a partial-refund for those attendees who purchased a
Saturday-only badge onsite.

To qualify for a partial refund you must have purchased a Saturday
one-day badge, on site. Since this program is designed to console those
in particular who stood in the long Saturday line and were losing time
for the only day at the convention, it does not apply to people who
purchased a Saturday one-day badge by pre-registering online.

If you qualify for a partial refund mail a photocopy of your Saturday
one-day badge (or mail us the original if you have no interest in
keeping it as a souvenir) to:

Gen Con LLC
Saturday Partial Refund
120 Lakeside Ave, Ste 100
Seattle, WA 98122

The photocopy must be of the front of the badge, which includes your
name, so that we can check the legitimacy of the badge and also make
sure that it wasn't issued to someone who pre-registered. Be sure and
include your address either on the envelope or in the letter so we know
where to mail the partial refund!

Soon after receipt we will mail a check back to the address you
indicate. The check will be made out to the name on the badge. The
amount of the refund will be $12.00. That's half of the Saturday one-day
badge cost of $23.00, plus the cost of your postage, and a few cents
more in case you had to pay for a photocopy.

We apologize for the inconvenience and hope that you'll give us another
try when we return to Indianapolis in the summer of 2004. We promise to
have better systems in place next year, resulting in shorter lines! If
you want to check out some of what you missed, much of the convention
has been archived on our website, www.gencon.com, in the Virtual Gen Con

For questions, email Peter Adkison at peter@gencon.com. Feel free to
pass this along to any forum where such a posting would be appropriate;
all I ask is that it be posted in its entirety.

Sincerely yours,
The Gen Con team
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